Welcome To The Home Of The Original Baby Comforter

FREE U.K DELIVERY OVER £40

SHIPPING & DELIVERY

FREE DELIVERY ON ALL UK ORDERS OVER £40

UK Standard (Second Class – 3–5 working days*)
£2.95 (Free on orders over £40)

UK First Class (aims 1–2 working days*)
£3.95

Europe Tracked & Signed (3–8 working days*)
£15.95

Worldwide Tracked (5–8 working days*)
£17.95

UK DELIVERY INFORMATION

All UK orders are sent via Royal Mail.

  • Standard delivery is Royal Mail Second Class and typically takes 3–5 working days

  • First Class aims to deliver within 1–2 working days

  • Delivery times are estimates only and not guaranteed

  • We dispatch orders Monday–Friday only, excluding UK Public Holidays

  • Orders are usually dispatched within 1 working day, but during busy periods dispatch may take up to 3 working days

*Delivery times may vary. We are not responsible for delays once parcels have been handed to Royal Mail.

PEAK PERIOD & DELAY INFORMATION (IMPORTANT)

During peak periods such as Black Friday, Christmas, promotions, or Royal Mail service disruptions, delivery times may be longer than usual.

Please note:

  • Parcels are not considered lost until at least 10 working days after the expected delivery date

  • Until this point, parcels are still considered in transit with Royal Mail

  • We kindly ask customers to allow additional time during busy periods

If your order has not arrived after this timeframe, please contact us and we will investigate and take the appropriate next steps.

EUROPE & INTERNATIONAL DELIVERY

Europe and international orders are sent via Royal Mail and/or courier tracked services.

Delivery times are estimates and exclude UK Public Holidays. Customs charges or import duties may apply and are the responsibility of the recipient.

ADDRESS ERRORS & REFUSED DELIVERIES

  • Please ensure your delivery address is correct and complete at checkout

  • Orders returned due to an incorrect or incomplete address will be refunded minus shipping costs

  • We reserve the right to invoice for any additional postage incurred

  • Please do not refuse delivery — refused parcels will incur both the original shipping and return costs, which will be deducted from any refund

If someone else accepts delivery on your behalf, this is considered successful delivery.

RETURNS & REFUNDS

We hope you love your order, but understand that sometimes a return is needed.

Change of Mind / Cancellation

  • You may cancel your order within 14 days of delivery under the Consumer Contracts Regulations

  • Items must be returned within 28 days of delivery

  • Items must be unused, unwashed, undamaged, and with all labels intact

  • Return postage is the customer’s responsibility unless the item is faulty

If an order is cancelled after dispatch, it may still be delivered.
In this case, the item must be returned to us once received.

Refunds

  • Refunds are processed within 14 days of receiving the returned item (or proof of return)

  • Refunds are issued to the original payment method

  • Original outbound shipping is refunded in line with statutory requirements

  • Return postage is not refunded unless the item is faulty

FAULTY OR DAMAGED ITEMS

If your item is faulty or damaged, please email info@bullabaloo.com within 28 days of purchase with:

  • Your order number

  • A clear photo of the issue

Faulty items must be returned for inspection unless otherwise agreed.
We will refund:

  • The full item cost

  • Reasonable return postage costs (please retain proof of postage)

Returns should be sent to:
Chiltern House, 45 Station Road, Henley-on-Thames, Oxfordshire, RG9 1AT

LATE OR MISSING REFUNDS

If you haven’t received your refund:

  1. Check your bank or card account again

  2. Contact your card provider (processing times vary)

  3. If still unresolved, email info@bullabaloo.com

*Delivery times are estimates only. Once a parcel has been handed to the carrier, delays are outside our control. We always aim to support our customers fairly and in line with UK consumer law.

Contact Our Wholesale Team