Delivery & Returns
FREE DELIVERY ON ALL U.K. ORDERS OVER £50
|UK Economy (3-5 working days - times may vary)||£3.95|
|UK 1st (1-2 working days - times may vary)||
|Europe Tracked & Signed (3-5 working days)||£15.95|
Worldwide Tracked (3-8 working days)
UK DELIVERY INFO
All our items are sent using Royal Mail Second Class delivery FREE of charge to mainland UK on all orders over £50. Anything under £50 will be charged a flat rate of £3.95. We offer a 1st class service at a flat rate of £4.95. We aim to despatch all orders within 1 working day from order date. Please note when selecting our 24 hour service, our despatch times can still be up to 1 working day. Delivery is usually within 3-5 working days excluding weekends and UK Public Holidays*.
*approximate arrival of our standard economy service is 3-5 working days. Times may vary. We will not be responsible for any delays incurred by Royal Mail.
EUROPE DELIVERY INFO
All of our items are sent using Royal Mail and/or Hermes International Tracked & Signed. Delivery is usually 3-8 working days excluding any UK Public Holidays.
USA & REST OF WORLD DELIVERY INFO
FREE delivery when you spend over $100. All of our items are sent using Royal Mail and/or Hermes International Tracked & Signed. Delivery is usually 5-8 working days excluding any UK Public Holidays.
We are only able to ship on business days Mondays-Fridays (excluding any UK Public Holidays).
Orders will be dispatched within 1 working day.
Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. Any refund made will be minus the total shipping and return costs in the case of refused deliveries.
If you are not the receiver of your purchase then the person who signs for the parcel confirms receipt and is accountable for the parcel.
For International Orders, we cannot guarantee that you will or will not be charged any customs taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
RETURNS & REFUNDS
We hope you love the item you've ordered but understand that sometimes products need to be returned.
You may return any product within 28 days after the date you receive the product. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (eg by email at the address set out below) within 24 hours of receiving your order confirmation. If already received, package the product and send it back to us within the 28 day period above. The product must not have been damaged, soiled, washed, altered or used and all labels/tags should be intact. The product must be accompanied by the order documentation.
Please email firstname.lastname@example.org for any return enquiry and we will get back to you.
When returning any product we recommend you use recorded post and retain your Proof of Postage. We do not accept responsibility for any product lost in transit, nor do we cover the costs of returning products unless the products are faulty.
Provided that the product is returned in the same condition it was in on shipment and within the 28 day period set out above, you will receive an email from our team confirming we have received the item at the warehouse, after which your refund should appear in your account within 14 days (or within 14 days of us receiving evidence of you having sent back the product, whichever is sooner). We will refund you all payments received from you excluding the cost of return. We will provide a refund attempting to use the same method used to make the payment.
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
Late or missing refunds (if applicable)
If you haven’t received a refund within the 14 day period set out above first check your bank account again and check the refund is not being processed - this can take a few days. If you paid by credit card, please contact your credit card company, it may take some time before your refund is processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact our customer services team at firstname.lastname@example.org with a photo of the fault, or the incorrect product, as well as your order number within 28 days of the date you purchase the product and we will get back to you. For any damaged or faulty items we will refund the cost of return postage along with the original purchase cost. Please send your item to: Chiltern House, 45 Station Road, Henley on Thames, Oxfordshire, RG9 1AT.
*approximate arrival of 3-5 working days. Times may vary. We will not be responsible for any delays incurred by Royal Mail.